Returns
Print Smith Return Policy
At Print Smith, we prioritize delivering high-quality custom apparel products. If you’re not completely satisfied with your order, we offer store credit on eligible returns. Please review our policy below.
Eligibility for Returns
- Custom Orders: Due to the personalized nature of custom-printed items, we cannot accept returns or exchanges unless there is a defect or printing error on our part.
- Non-Custom Items: If you purchased a ready-made or non-customized item, returns are accepted within 5 days of the delivery date.
- Conditions: Items must be unworn, unwashed, and in their original packaging with all tags attached to qualify for a return.
Return Process
- Contact Us: Reach out to our customer service team at info@weareprintsmith.com or Contact Us within 5 days of receiving your item. Please provide your order number and a brief description of the issue.
- Approval: Once your return is approved, we will send you instructions on how to ship the item back to us.
- Shipping Costs: Return shipping costs are the customer’s responsibility, except in cases where the product is deemed defective.
Store Credit
- Approved returns will be eligible for store credit, which can be used toward future purchases at Print Smith.
- Original shipping fees are non-refundable and will not be included in the store credit amount.
Exchanges
- For items that arrive damaged or if there was an error in your order, we offer a replacement of the same item. Please contact us within 5 days of receipt to request an exchange.
Final Sale Items
- Clearance items, gift cards, and any items marked "Final Sale" are non-returnable and non-refundable.
Thank you for choosing Print Smith!